Holiday Helpline and Admin support hours

Over the holiday period, Mercer (the Scheme’s Administration Manager) will be closed from Friday 19 December 2025, and will reopen on Monday 5 January 2026. This closure will affect all withdrawal payments, updates to regular member contributions, and other form processing – not only during this time but also in the lead-up to it. Any super benefit withdrawal requests that require action during the holiday period must be sent to Mercer on or before Monday 15 December 2025, at the latest.

The Helpline will remain available leading into the holiday season and will also operate on 27, 30 and 31 December, apart from the national public holidays (25 & 26 December, 1 & 2 January).Their hours are 9am to 7pm, Monday to Friday and you can contact them on 0800 355 900.